Returns Volusion136


       
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How do I return an item?

Coralgasm is Determined to Safely Ship Our Prized Specimens to 
You Using the Fastest, Most Reliable Carriers Out There.  
All Sales Are Final and Returns will only be accepted under special conditions at buyers expense.  
We will not at any time refund any monies, but store credit or replacement corals can be awarded

ARRIVE ALIVE GUARANTEE / DOA PROCEDURE

Our corals are healthy and happy when shipped out. WE WILL NOT SHIP UNHEALTHY CORALS!!! 

  • If your order does not shipping process you will receive either a replacement coral or a credit to Coralgasm.com. This credit will be valid for 6 months from the date of the original purchase. The buyer will be responsible for the shipping costs of the replacement coral.  There is no refund on shipping unless the carrier has failed to ship on time and has issued Coralgasm.com a full or partial refund. In these instances, your that money will either be refunded to you as soon as we are reimbursed from FedEx/UPS or the funds will be credited to your account for your next purchase(your choice).  Once FedEx/UPS returns the fund to us, we will contact you and let you decide whether you want the refund or the credit.  If the corals do not come on the guaranteed day and arrive alive and happy, we will still credit your account or refund the full amount that FedEx reimburses us with
  • We will ship to either a place of residence or to your place of business.  We will not ship to be held at a FedEx Facility of your choice.  Our orders are meant to be opened within one hour of the delivery time, ESPECIALLY during extreme weather months.  If you choose to have your package left at your doorstep you do so at your own risk, unless the package is picked up and opened within one hour of delivery.  This will insure that any heat or cold packs will not continue to raise or drop the temperature in the package while sitting in a climate controlled area.  Leaving packages sealed in extreme weather months greatly increases the risk of coral losses.
  • In the rare instances of DOAs or other issues with corals,  we need pictures of the expired or other issues with corals in the packaging it came in within two hours of the delivery time.  We will not be responsible for packages left at the shipping facility for hours on end or for packages left at your door.  We expect that our packages will be opened immediately upon delivery ESPECIALLY in extreme weather months when heat or cold packs are added. If corals are left in a climate controlled FedEx Facility all day you run the risk of overheating the corals which may cause fatalities.  In such instances, we will not be responsible for DOAS.
  • We also are not responsible for missed deliveries. If for some reason FedEx or UPS attempts delivery and the package is not accepted is unable to be delivered becuase no one is home or at the business. Coralgasm.com will not be responsible for an fatality of the coral.
  • We will also not be responsible for improper tank parameters or improper acclimation procedures.  If you have any questions on how to properly acclimate your corals, please contact us and we will be glad to walk you through it!  In cases of very expensive or large corals, we will require you to provide the dead skeleton to claim the loss.  

We thank you for your understanding and look forward to serving you.



Customer is responsible for all shipping costs if seller is not at fault.